Chroma offers total solutions in selling the highest quality instrumentation available and service. That begins with the first call to Chroma and continues after the sale through long-term product support. Our sales and service personnel work closely to help you make the best selections for your applications. Then we help you maximize your investment by ensuring optimum equipment performance. All this is accomplished through customer support programs ranging from training to product installations and a variety of maintenance plans.
CHROMA ATE INC. warrants its instruments against all defects in workmanship and material. If you should experience a problem with your instrument, our technicians are available to help you over the phone, or find the nearest service support for timely repair.
Whatever your test and measurement hardware support needs, Chroma can provide a reliable, cost-effective support selection that you can trust to reduce downtime and get you back to business swiftly.
Keep your equipment operating with maximum precision: Chroma's calibration services are all traceable to national and international standards.
- On-Site Calibration for All Major Instrument Brands
- Service Center Instrument Calibration
Chroma offers a variety of flexible choices to maximize instrument uptime, with just the coverage you need for repair.
- Instrument Repair Agreements
- Instrument Standard Repair
Maximize test system uptime. Chroma has flexible, custom-configurable service and support package, available on select solutions for your specific needs.
- On-site System Calibration
- On-site System Repair
Chroma service is unconditionally warranted for 90 days, except for disposables such as batteries and lamps, abuse and damage. All calibrations are traceable to National Standards like CNLA.
Chroma provides on-site installations for most Chroma-configured systems. Your Chroma service person will set up your product to meet all operating specifications. Contact your local sales and service office or sales agency for more information.
Older instruments may be upgraded in order to extend the life of the product on your bench or in your system. Upgrades include adding options or new functions, and/or updating firmware.
Reduce your inventory and free up your technical staff by taking advantage of our repair exchange modules and board assemblies. Simply call or FAX in your purchase order and Chroma will send you a replacement part.
Chroma provides formal training courses to help you get up to speed and make the most of our products.
Chroma provides high quality technical support on applications, operation, measurement specification, hardware, and software, by expert Application engineers. Contact us for more information.
Chroma supports its instruments for a period of five to ten years beyond the end of production (depending upon the instrument), and wherever possible, we make an effort to support our instruments for much longer time.